Good to know for your stay
General information:

The rooms are ready for occupancy from 2:00 pm on the day of arrival. Please give us a quick call if you plan to arrive after 6:00 pm.
If you arrive later than 20:00 on the day of departure, we charge Euro 30,00.

We ask you to vacate your room by 10:00 am on your departure day.

We will be happy to provide free transfer from Innichen (San Candido) train station – just call us.

Our new booking criteria

For the final reservation we need a deposit of Euro 200,00 until 4 days and from 4 days we need a deposit of Euro 400,00 by credit card OR the confirmation of the conclusion of a travel cancellation insurance within 7 days.
You can find information about travel cancellation insurance here
Thus, the room is booked for you.

You can pay your bill in cash or by cheque card, credit card (Visa or MasterCard) or by Eurocheque card.

Cancellation policy

WINTER 2021 / 2022:
It is possible to cancel your room reservation without a fee up to 21 days prior to your date of arrival.
Otherwise, the following cancellation fees apply:

• 70% of the total price for cancellations less than 21 days before arrival
• 100% if cancelling earlier (under 7 days) or in the case of early departure
• Due to Corona you can cancel 1 week in advance free of charge

In the following cases

• the government of your country of origin issues a travel warning for South Tyrol
• the government of your country of origin prescribes quarantine after a holiday in South Tyrol
• border closures
• you have recently tested positive for the Covid-Sars-19 virus (test result must be sent to us!!)

…you can cancel your booking free of charge up to 1 week before your arrival – there would be no cancellation costs.

SUMMER 2021:
It is possible to cancel your room reservation without a fee up to 14 days prior to your date of arrival.
Otherwise, the following cancellation fees apply:

• 70% of the total price for cancellations less than 14 days before arrival
• 100% if cancelling earlier or in the case of early departure
• Due to Corona you can cancel 1 week in advance free of charge

In the following cases

• the government of your country of origin issues a travel warning for South Tyrol
• the government of your country of origin prescribes quarantine after a holiday in South Tyrol
• border closures
• you have recently tested positive for the Covid-Sars-19 virus (test result must be sent to us!!)

…you can cancel your booking free of charge up to 1 week before your arrival – there would be no cancellation costs and the deposit would be converted into a holiday voucher (valid for one year).

Normally our cancellation conditions apply, we also recommend you take out travel cancellation insurance.

Travel cancellation insurance

Pets are only accepted in certain room categories.

Smoking is prohibited in all hotel rooms and apartments.

Discounts for children:

• until 2 years we charge Euro 15,00 per night
• 2 – 8 years: 50 % discount
• 8 – 14 years: 30 % discount